Terms of Service

These Terms of Service (Terms) are a legal agreement between you and Divine Bride (we, us, our). By accessing this website, submitting an enquiry, booking a bridal trial, or confirming bridal hair services for your wedding day, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the website or book services. Where you are booking on behalf of another person (for example, a bride booking for a bridal party), you confirm that you have authority to accept these Terms for the group in relation to the booking.

Minimum age: you must be at least 16 years old to use enquiry forms on this website. If you are under 18 and wish to book services, a parent or legal guardian must make the booking and accept these Terms.

Divine Bride provides bridal hairstyling services, including but not limited to: bridal hair trials and consultations, wedding day hairstyling for the bride, and optional hairstyling for members of the bridal party (such as bridesmaids and close family) where agreed in writing.

We specialise in relaxed, modern wedding hairstyles designed to last comfortably through the day and photograph beautifully. Services are available in Chelmsford, Essex and surrounding areas, including travel across Greater London, Hertfordshire, Suffolk, Cambridgeshire and destination weddings by arrangement.

What is not included unless agreed in writing: hair colouring, cutting, chemical treatments, extension supply, accessory supply, and make-up services. If you request coordination with other suppliers (such as photographers or make-up artists), this is a courtesy only and does not create responsibility for their performance.

We may decline requests that cannot reasonably be delivered due to hair condition, time constraints, venue limitations, safety concerns, or if a requested style is unsuitable for your hair type or comfort. In these cases, we will suggest alternatives designed to achieve a similar feel within realistic limits.

A booking is only confirmed once you have received written confirmation from Divine Bride. Enquiries alone do not reserve dates. For peak wedding dates in Essex and London, availability can change quickly.

Deposits: We may require a booking fee or deposit to reserve your wedding date. Where a deposit is taken, it is typically non-refundable because it secures a date that could otherwise be booked by another client. The amount and due date will be stated clearly at the point of booking.

Final balance: The remaining balance is due by the date stated on your booking confirmation. If payment is not received by the due date, we may treat the booking as cancelled and release the date, while still applying any applicable cancellation fees outlined in these Terms.

Pricing: Package pricing and add-ons are shown on the Pricing page and may be updated from time to time. Your booking confirmation will state the agreed services and the price applicable to your booking at that time.

Travel costs: Travel fees may apply depending on location, start time, and logistics. Travel fees (where applicable) will be quoted before confirmation and must be paid as part of your booking.

Receipts and records: You are responsible for keeping your booking confirmation and any relevant emails as a record of agreed services.

Bridal trials are designed to explore styles, refine details (such as parting, face framing and accessories), and assess comfort and longevity for your wedding day. Trials typically take place in or near Chelmsford, Essex, unless otherwise agreed.

To get the best from your trial, you agree to provide accurate information about your hair, including previous treatments (colouring, extensions, keratin, bleaching), current condition, and any sensitivities to products or heat styling.

Trial outcomes: A trial does not guarantee that every inspiration image is achievable. Where hair type, density, length, or weather conditions affect the outcome, we will recommend adjustments that preserve the overall vibe while improving hold and wearability.

Accessories and veils: If you plan to wear a veil or hair accessory, bring it to your trial where possible. If it is not available, we will suggest placement and confirm once the accessory is provided.

Patch testing and allergies: Hair styling products are cosmetic and can rarely cause irritation. If you have known allergies or a reactive scalp, you must disclose this before the trial and wedding day. Where needed, we may ask you to provide your own suitable products.

Divine Bride is based at 23 Wells Street, Chelmsford, Essex, CM1 1HX and provides on-location bridal hair services across Essex and other agreed regions. Travel arrangements are confirmed as part of your booking.

Access and parking: You are responsible for ensuring reasonable access to the preparation location and providing relevant details such as parking instructions, access codes, and any loading restrictions. If parking charges apply, you agree to cover those costs.

Working space: You agree to provide a safe, clean space with a chair, good lighting (natural light is ideal), and access to power. If the environment is unsuitable (for example, unsafe conditions, insufficient light, or lack of power), we will do our best to proceed safely, but results and timing may be affected.

Timing and delays: We build schedules to keep your wedding morning calm. You agree to have hair clean and prepared as advised, and to ensure all parties are ready at their allocated time. If delays are caused by late arrivals, changes to the number of services, or altered conditions, we may need to simplify styles or adjust finishing to protect the overall schedule.

Destination weddings: For weddings outside the standard service area, additional travel and accommodation costs may apply. These costs will be agreed in writing before confirmation.

We understand weddings can change. The earlier you communicate changes, the more options we have to keep plans smooth.

Client-initiated changes: If you change your wedding date, venue, start time, or the number of people to be styled, we will confirm whether we can accommodate the change. If we can, we will update your booking in writing. If we cannot, the change may be treated as a cancellation of the original booking.

Client cancellations: Deposits and booking fees are typically non-refundable. Depending on how close the cancellation is to the wedding date, additional fees may be due to reflect lost work and the likelihood of rebooking the date. Any specific cancellation schedule will be provided in your booking confirmation and will apply to your booking.

Rescheduling trials: If you need to reschedule a trial, please provide as much notice as possible. We will do our best to offer an alternative appointment, subject to availability.

Our cancellation: If we must cancel due to serious illness, emergency, or circumstances beyond our reasonable control, we will notify you as soon as possible and, where feasible, help you find a suitable alternative stylist. If we cannot deliver the service, any amounts paid for the undelivered service will be refunded. This does not include costs you incur with other suppliers.

Force majeure: We are not liable for delays or failure to perform where caused by events beyond our reasonable control, including severe weather, road closures, public transport disruption, government restrictions, or other emergencies. Where possible, we will work with you to find a practical solution.

You agree to use this website and our services lawfully and respectfully. This section helps protect the security of the site and the experience of all users.

• You will not attempt to gain unauthorised access to the website, servers, or any systems connected to the website.
• You will not scrape, harvest, or collect data from the website by automated means without our written permission.
• You will not submit false information, impersonate another person, or misrepresent your wedding details.
• You will not upload or transmit malicious code, viruses, or content designed to disrupt the website.
• You will not use the website to send spam, unsolicited marketing, or repetitive messages.

Where the website provides forms, you agree to submit only information necessary for your enquiry or booking. We do not require sensitive personal data. If you choose to include sensitive information in a message, you do so at your discretion.

All content on this website, including text, branding, logos, design elements, and code, is owned by or licensed to Divine Bride and is protected by intellectual property laws. This includes all original written guidance about bridal hair trends, services, and planning content.

We grant you a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes related to exploring or booking our services. You may not reproduce, redistribute, sell, or create derivative works from our content without written permission.

If you share our pages or guidance on social media, please link to the relevant page on this site and do not present the content as your own.

Our services and this website are provided on an “as is” and “as available” basis. While we take pride in our work and aim for excellent results, we cannot guarantee that the website will be uninterrupted, error-free, or fully secure at all times.

Bridal hair outcomes can be influenced by factors outside our control, including but not limited to: weather, humidity, hair condition, hair treatments, product sensitivities, veil movement, repeated touching, and timing delays during the wedding morning. We will use reasonable skill and care to deliver the agreed service, and we will recommend preparation steps to support the best possible result.

Any guidance on this website (including trend content and general prep tips) is for informational purposes. It is not a substitute for professional medical advice. If you have a medical scalp condition or allergies, seek guidance from a qualified professional before use of products or heat styling.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

To the maximum extent permitted by law, Divine Bride will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business, loss of goodwill, or loss of data, arising out of or relating to your use of the website or our services.

To the maximum extent permitted by law, our total liability to you for direct damages arising from or related to the services or these Terms is capped at the amount you paid to us in the last 12 months for the relevant booking, or €100, whichever is lower.

You are responsible for ensuring your personal items, accessories, and clothing are protected during styling. We are not liable for damage caused by pre-existing weaknesses, delicate fabrics, or client-provided accessories. We will take reasonable care during the styling process.

You agree to indemnify and hold harmless Divine Bride from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of the website, or your violation of any applicable law or third-party rights.

This includes, for example, claims arising from you providing inaccurate information about allergies or hair treatments that results in avoidable issues during the service, or claims arising from unlawful use of the website.

This website may reference third-party services or platforms in general terms (for example, common wedding planning tools). However, internal navigation links on this site point only to pages within divinebride.co.uk.

If you access any third-party website or service outside of this site, you do so at your own risk. We are not responsible for the content, policies, or practices of third parties.

Our Privacy Policy explains how we collect, use, store, and share personal data. The Privacy Policy is incorporated into these Terms by reference. By using this website or booking services, you acknowledge that you have read the Privacy Policy.

If you have questions about privacy, data rights, or deletion requests, contact [email protected].

These Terms are governed by the laws of England and Wales. The courts of London, England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services, except where consumer protection law provides otherwise.

Informal resolution period: Before commencing formal legal proceedings, you agree to contact us and allow a 30-day period for informal resolution. Many issues can be resolved quickly with clear communication and practical solutions.

If a dispute cannot be resolved informally, either party may pursue a claim through the courts as described above.

We may suspend or terminate access to the website (including the ability to submit forms) where we believe there is misuse, unlawful activity, or behaviour that threatens the security or integrity of the site.

We may also terminate a service booking if you breach these Terms, provide misleading information that materially affects the service, or behave in a way that makes it unsafe or unreasonable for us to perform the service. Where possible, we will communicate concerns and aim to resolve them. Termination may be with or without notice depending on severity.

Clauses intended to survive termination will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

We may update these Terms from time to time to reflect changes in the business, services, or legal requirements. Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will take effect 14 days after posting. If you continue to use the website or services after that date, you agree to the updated Terms. For confirmed wedding bookings, the version of the Terms in effect at the time of booking will generally apply, unless a change is required by law or is clearly beneficial to the client.

For enquiries about bookings, trials, or services, use the Contact & Booking page or email [email protected].

For legal notices related to these Terms, write to:

Divine Bride
23 Wells Street
Chelmsford, Essex, CM1 1HX
United Kingdom
Email: [email protected]
Phone: +44 1245 901742